Equity Release Supermarket – Website Privacy Policy

This Site is brought to you by Equity Release Supermarket Limited. We take the privacy of our Site users very seriously.
We ask that you read this privacy policy (Policy) carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998 (Act), Equity Release Supermarket Limited (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).

1 Information we may collect about you

1.1 We will obtain personal data about you (such as your name, address, telephone number, E-mail address, age, property value, outstanding mortgage and other financial details) whenever you complete an online form.
1.2 For example, we will obtain your personal data when you use our “Quick Calculator” and when you register to use the Site or contact us. We may also obtain sensitive personal data about you if you volunteer it during the completion of the online form. If you volunteer such information, you will be consenting to our processing it for the purpose of providing an estimate of the equity available in your property, to permit one of our representatives to contact you, to arrange an appointment, to allow us to provide a quote for you and add your details to our database for future marketing purposes by Equity Release Supermarket.
1.3 We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users to provide a better experience and target our products and services to the appropriate audience.
1.4 Occasionally we may receive information about you from other sources (such as credit reference agencies or from electronic ID verification), which we will add to the information we already hold about you in order to help us personalise our service and the products we offer you.

2 Cookies

2.1 We use cookies to distinguish you from other users of the Site. This helps us to provide you with an optimal experience when you browse the Site and also allows us continually to improve our Site, to make it better. For detailed information on cookies, please see our Cookie policy www.equityreleasesupermarket.com/cookies-policy.

3 How we make use your information

3.1 We use information held about you in the following ways:
3.2 Information you give to us. We will use this information:
3.2.1 to provide you with the information, products and services that you request from us;
3.2.2 to provide you, with information about goods or services we feel may interest you. If you are a registered user, we will only contact you on the telephone number or electronic means (e-mail) that you have provided us with to give you information about goods and services of interest to you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us by e-mail at: admin@equityreleasesupermarket.com to inform us;
3.2.3 to notify you about changes to our services;
3.2.4 to ensure that content from the Site is presented in the most effective manner for you and for your computer.
3.3 Information we collect about you. We will use this information:
3.3.1 to administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
3.3.2 to improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
3.3.3 to allow you to participate in interactive features of our service, when you choose to do so;
3.3.4 as part of our efforts to keep the Site safe and secure;
3.3.5 to make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them.
3.4 Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

4 Disclosure of your information

4.1 By using the Site, you consent to us sharing your information with selected third parties including:
4.1.1 business partners, suppliers and sub-contractors for the performance of any contract we enter into with them;
4.1.2 advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience; and
4.1.3 analytics and search engine providers that assist us in the improvement and optimisation of the Site.
4.2 We may disclose your personal information to third parties:
4.2.1 if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
4.2.2 if Equity Release Supermarket Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about the registered users of the Site will be one of the transferred assets; and
4.2.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the Terms and other agreements; or to protect the rights, property, or safety of Equity Release Supermarket Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5 Where we store your personal data

5.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
5.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6 Your rights

6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at admin@equityreleasesupermarket.com.
6.2 The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7 Access to information

7.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
8 Changes to our privacy policy
8.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this Policy.

9 Contact

9.1 Questions, comments and requests regarding this Policy are welcomed and should be addressed to admin@equityreleasesupermarket.com.